Frequently asked questions

I have never been to an auction. What can I expect?


Your first at an auction can seem a little overwhelming. To help put you at ease we have put together some basic information. PRIOR TO BIDDING - You need to register for a bid number. Make your way to the registering area, with a current government photo ID, and the staff will help get you registered. - Take time to look over the items that will be sold. This is will allow you a chance to check on the condition of any items that grabs your interest. - Find a seat. Some auctions will have hundreds of buyers and seating maybe be hard to find AUCTION TIME - The big moment has arrrived....the item you want is on the block, but now what? The auctioneer will describe the item, and the auctioneer will “open the bidding” by asking for an amount of money, and will continue to decrease the amount until an opening bid has been made. If the item is in the range that you want, hold up your bid card. The auctioneer will acknowledge your bid, and will immediately ask the other buyers for an increased bid. The bidding will go back and forth with bidders jumping in or dropping out as the asked-for amount gets higher. If you’re the highest bidder when the auctioneer closes the item you win the lot for whatever your last bid was. The auctioneer will announce “SOLD!” and will call out your bidder’s number. POST BIDDING - If you didn't win an item then there is nothing that you need to do, such as checking out with the cashier. Don't fret you got to have all of the fun without spending money, and there will be more auctions. - You won your item! Congrats! Your are responsible for that item from the moment the auctioneer called "sold". However, no items can leave the premises until they have been paid for. You will need to take your bidder number to the same trailer that you registered at and the cashier will cash you out. I your are still confused or would just like a little help please feel free to grab a staff member and they would be happy to help. Please do not let your questions go unanswered and risk not enjoying the experience.




What do I need to bring to an auction?


- Government photo ID (perferably a drivers license) - If you hold a tax exempt status we will need a copy of your form for our records - A form of payment. We accept cash, cashiers check, personal check, and credit cards




Why should I choose an auction, and your company, to help with my sale?


Auctions are a great way to dispose of assets in a fast and transparent manner. Here are some reasons that you should contact us to discuss if an auction is right for you: - Our team members are educated and highly trained professionals that will work to ensure that you have the best experience possible. - We will market your items in the most effective manner to ensure that we attract the most prospective buyers to your auction. - Our team will remain in contact with you during the entire process, and we are committed to providing the highest level of professionalism and transparency possible. - Our team creates a competitive atmosphere among bidders to achieve the high bids for your items - Our auctioneer, Jeremy, is a member of both the state and national auctioneer associations. These associations ensure that he follows a strict code of ethics, as well as training opportunities to further his skills to better serve you. While many auctioneers have not attended any formal training Jeremy is a graduate of the Missouri School of Auctioneering (one of the top schools in the nation). He also holds a Bachelors of Business Administration degree. His professionalism and leadership traits earned him induction to the Rochester Business Journal's "Forty under 40"




What is a buyer's premium? What are your company's rates?


A buyer's premium is simply an additional percentage added to your winning bid, and becomes your final price. For example if you win an item for a bid of $100 and the buyer's premium is 10% your final price will be $110. Our buyer's premium rates are 13%. However, if you pay by cash of check the buyer's premium rate is reduced to 10%. Our software allows for you to split your payments by multiple methods and will automatically calculate the correct buyer's premium.




What payment methods do you accept?


- Cash - Credit Card- We accept Visa, Mastercard, American Express, and Discover. The buyer's premium for credit cards is increased to 13%. - Cashiers Check - Personal Check- To use a personal check you must have a valid photo ID with correct address. If you intend to use a check in excess of $2000 you must provide a letter from your bank guaranteeing payment. We do not accept out of state checks without prior approval. Please feel free to call us if you have any questions on our personal check policy.




What is your privacy policy?


All infomation collected on this website and our social media platforms are for internal use only. We will never sell or release your information to a third party, exception as the law applies.




What if I have more questions?


Prior to auction day feel free to click on the "CONTACT US" button on this webpage. We would be happy to talk to about any questions that you may have. If you have a question during the auction just ask one of our friendly staff members and they would be happy to help. If you can not find a staff member you can always visit Emily at the registration trailer.....she's the nicest of the bunch.





CONTACT US

Email:      jmarshall@spartanauctionservice.com
Address: 
P.O. Box 116
              Canandaigua, NY 14424
Phone:    (585) 412-2790

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